Terms and Conditions

  1. Introduction
    1. These terms and conditions (Terms) are entered into between Unicorn Hatch Limited NZCN 8491168 (we, us or our) and you, together the Parties and each a Party.
    2. We provide a cloud-based, software as a service platform where you can create a white-labelled chatbot business (Platform) through which you can sell chatbot services to businesses wan1ng a chatbot on their website (Customers).
    3. In these Terms, you mean the person or en1ty registered with us as an Account holder.
    4. If you are using the platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the en1ty’s personnel to these Terms.
  2. Acceptance and Plaform Licence
    1. You accept these Terms by clicking “I accept” or otherwise accepting these Terms on the platform.
    2. You and each Authorised User must be at least 18 years old to use the platform.
    3. We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the platform a@er the no1ce or 30 days a@er no1fica1on (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment and it adversely affects your rights, you may cancel your Membership with effect from the date of the change in these Terms by providing wriOen no1ce to us. If you cancel your membership, (a) you will no longer be able to use the platform on and from the date of cancella1on, and (b) if you have paid Fees upfront you will be issued a pro-rata refund having regard to the date of termina1on and the period for which you have paid.
    4. Subject to your compliance with these Terms, we grant you and your Authorised Users a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our platform in accordance with these Terms. All other uses are prohibited without our prior writted consent.
    5. When using the platform, you and your Authorised Users must not do or attempt to do anything that is unlawful or inappropriate, including:
      1. anything that would cons1tute a breach of an individual’s privacy (including uploading private or personal informa1on without an individual's consent) or any other legal rights;
      2. using the platform to defame, harass, threaten, menace or offend any person, including using the platform to send unsolicited electronic messages;
      3. tampering with or modifying the platform (including by transmi]ng viruses and using trojan horses);
      4. using data mining, robots, screen scraping or similar data gathering and extrac1on tools on the platform; or
      5. facilita1ng or assis1ng a third party to do any of the above acts.
  3. Unicorn Hatch Services and publis
    1. In consideration for your payment of the Fees, we agree to provide you and your Authorised Users with access to the Platform and any other services we agree to provide as set out in your Account.
    2. We agree to use our best endeavours to make the platform available at all times.However, from time to time we may perform reasonable scheduled and emergency maintenance, and the platform may be unavailable during the times we are performing such maintenance.
    3. Support Services: If you have opted in to receive support services (Support Services) when you sign up to create an Account on the platform, we agree to provide you and your Customers with support services in respect of the platform during the hours of 9am - 5pm on weekdays. Should you be unable to access the Platform, or should you have any other ques1ons or issues impac1ng on your use and enjoyment of the platform, you and your Authorised Users must place a request via the help desk. We will endeavour to respond to any support requests in a reasonable period.
    4. You acknowledge and agree that the platform may be reliant on, or interface with third party systems that are not provided by us (for example, cloud storage providers, CRM systems, and internet providers) (Third Party Services). To the maximum extent permitted by law, we shall have no Liability for any Third Party Services, or any unavailability of the platform due to a failure of the Third Party Services.
    5. You acknowledge and agree that data loss is an unavoidable risk when using any software. To the extent you input any data into the platform, you agree to maintain a backup copy of any data you input into the platform.
    6. To the maximum extent permited by law, we shall have no Liability to you for any loss or corrup1on of data, or any scheduled or emergency maintenance that causes the platform to be unavailable.
  4. Accounts
    1. You must register on the platform and create an account (Account) to access the platform’s features. Each Authorised User will require a login that is linked to your Account in order to access the platform.
    2. You must provide basic informa1on when registering for an Account including your business name, contact name and email address and you must choose a username and password.
    3. All personal informa1on you and your Authorised Users provide to us will be treated in accordance with our Privacy Policy.
    4. You agree to provide and maintain up to date informa1on in your Account and to not share your Account password with any other person. Your Account is personal and you must not transfer or provide it to others with the excep1on of your Authorised Users.
    5. You are responsible for keeping your Account details and your username and password confiden1al and you will be liable for all activity on your Account, including purchases made using your Account details, and any activity from one of your Authorised Users. Each Authorised User is responsible for keeping their login details confiden1al. You agree to immediately no1fy us of any unauthorised use of your Account.
    6. When you create an Account, you:
      1. Must select a membership (Membership). You may choose between different 1ers of Membership with different services and different membership periods as set out on our platform.
      2. Must add the price you will charge Customers for a chatbot for their website (Customer Price) and the amount of that Customer Price that will be paid to us for each purchase by a Customer (Customer Fees).
      3. Can add your branding to your chatbot business dashboard and user interface.
    7. You understand and agree that these Terms are between you and us only and that we are not party to any agreement entered into between you and a Customer in rela1on to their purchase of a chatbot for their website from you. You are solely responsible for any agreements, terms or other arrangements between you and Customers and we are not liable for and Liability which arises out of your arrangements with Customers, including in relation to the Support Services.
  5. Authorised Users
    1. If set out in your Account, you may be permitted to invite a number of users to the platform, who will be permitted to access and use the platform under your Account (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.
    2. The Authorised Users will have permission to access certain features of the platform and your Account, as detailed in your Account and you may adjust these permission settings in your Account.
    3. You will ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.
  1. Memberships
    1. You may purchase a Membership by selec1ng a pricing plan on the platform and paying the Membership fees outlined on the platform (Fees) in advance on a monthly basis or some other recurring interval disclosed to you prior to your payment of the Fees (Billing Cycle).
    2. Your Membership will automa1cally renew at the end of the Billing Cycle for the same period of 1me and you will be charged the Fees in connection with each subsequent Billing Cycle unless and un1l you cancel your Membership.
    3. In addi1on to your monthly payment of the Fees, each time a Customer purchases a chatbot from you for their website, they will pay the Customer Price using our billing system. The Customer Price (minus the Customer Fees) will be deposited in your account as linked in your Account upon payment by a Customer.
    4. The payment methods we offer for the Fees and the Customer Price are set out on the platform. We may offer payment through a third-party provider such as Stripe. You acknowledge and agree that we have no control over the ac1ons of the third-party provider, and your use of the third-party payment method may be subject to addi1onal terms and condi1ons.
    5. You must not (and you must ensure your Customers do not) pay, or attempt to pay, the Fees or Customer Fees or by fraudulent or unlawful means. If you or your Customers make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. If payment is made by direct debit, by providing your bank account details and accep1ng these Terms, you authorise our nominated third party payment processor to debit your account in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account for which you provide details. Any agreements or terms with Customers must contain warranties similar to those in this clause. You are liable for and indemnify us against any Liability which arises as a result of your Customers paying the Customer Fees by fraudulent or unlawful means.
    6. We do not store any credit card details, and all payment informa1on is collected and stored through our third-party payment processor.
    7. You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us in connec1on with the Platform.
    8. Changes to your Membership: If you wish to change your Membership (for example, by upgrading to a different Membership 1er, or varying the number of Authorised Users associated with your Account), you must provide no1ce to us through your Account or via email that you wish to vary your Membership at least 2 business days before the end of the current Billing Cycle. If you vary your Membership and the Fees increase, we will charge you for the increase in the Fees on a pro-rata basis for the remainder of the period un1l the start of the next Billing Cycle, and you will have access to the addi1onal Membership features from the date you make such payment.
    9. The Fees are only refundable and cancellable in accordance with your Consumer Law Rights and these Terms.
    10. We may need to change what is available as part of your Membership (for example, the inclusions, exclusions, updated features) from time to time. If we change what is available as part of your Membership, we will provide you with at least 30 days’ notice of the change. After the notice period has lapsed, we will apply the changes to your Membership. If the changes adversely affect your enjoyment of the Membership, you may cancel your Membership with effect from the date we apply the changes to your Membership by providing written no1ce to us. If you cancel your membership, (a) you will no longer be able to use the Platform on and from the date of cancela1on, and (b) if you have paid Fees upfront you will be issued a pro-rata refund having regard to the date of termina1on and the period for which you have paid. Any Customer Fees paid to us prior to cancella1on of your Membership are not refundable.
    11. We may need to change the Fees from time to time. If we change the Fees, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Fee to your Membership. If the updated Fee is not acceptable to you, you may cancel your Membership in accordance with the ‘Cancella1on of Memberships’ clause.
  2. Our Intellectual Property
    1. You acknowledge and agree that any Intellectual Property or content (including copyright and trademarks) available on the platform, the platform itself, and any algorithms or machine learning models used on the platform (Our Intellectual Property) will at all times vest, or remain vested, in us.
    2. We authorise you to use Our Intellectual Property solely for your internal business use and for the purposes of selling chatbots to Customers to use on their websites only. You must not exploit Our Intellectual Property for any other purpose, not allow, aid or facilitate such use by any third party.
    3. You must not, without our prior written consent:
      1. copy, in whole or in part, any of Our Intellectual Property;
      2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
      3. breach any intellectual property rights connected with the platform, including (without limita1on) altering or modifying any of Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or crea1ng deriva1ve works from any of Our Intellectual Property.
    4. You grant us a non-exclusive, irrevocable, worldwide, sub-licensable and transferable right and licence, to use your intellectual property for the purposes of providing the platform to you and for the performance of our obliga1ons under these Term.
    5. This clause will survive the termina1on or expiry of your Membership.
  3. Your Data
    1. You own all data, informa1on or content you and your Authorised Users upload into the platform (Your Data).
    2. You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data to:
      1. communicate with you (including to send you informa1on we believe may be of interest to you);
      2. supply the platform to you and otherwise perform our obliga1ons under these Terms;
      3. diagnose problems with the platform;
      4. enhance and otherwise modify the platform;
      5. perform Analy1cs;
      6. develop other services, provided we de-iden1fy Your Data; and
      7. as reasonably required to perform our obliga1ons under these Terms.
    3. You agree that you are solely responsible for all of Your Data that you and your Authorised Users make available on or through the platform. You represent and warrant that:
      1. you are either the sole and exclusive owner of Your Data or you have all rights, licences, consents and releases that are necessary to grant to us the rights in Your Data (as contemplated by these Terms); and
      2. neither Your Data nor the posting, uploading, publica1on, submission or transmission of Your Data or our use of Your Data on, through or by means of our platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the viola1on of any applicable law or regula1on.
    4. You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the platform, in an aggregated and anonymised format (Analytics). You acknowledge and agree that we own all rights in the Analy1cs, and that we may use the Analy1cs for our own internal business purposes, provided that the Analy1cs do not contain any identifying information.
    5. We do not endorse or approve, and are not responsible for, any of Your Data.
    6. This clause will survive the termina1on or expiry of your Membership.
  4. Warranties
    1. You represent, warrant and agree that:
      1. you will not use our platform, including Our Intellectual Property, in any way that competes with our business;
      2. there are no legal restrictions preventing you from entering into these Terms; and
      3. all informa1on and documenta1on that you provide to us in connection with these Terms is true, correct and complete.
  1. Consumer Law
    1. You agree and represent that you are entering into these Terms for the purpose of trade. The Parties agree that:
      1. to the maximum extent permissible by law, the Consumer Guarantees Act 1993 does not apply to the introduction of Referrals or this Agreement; and
      2. it is fair and reasonable that the Parties are bound by this clause.
    2. This clause will survive the termination or expiry of your Membership.
  2. Liability
    1. To the maximum extent permitted by law, we are not liable for any Liability which arises as a result of or in connection with:
      1. the Support Services;
      2. your arrangements with your Customers;
      3. the acts or omissions or you or your personnel;
      4. your or your personnel’s use of the platform; or
      5. any event outside of our control.
    2. Despite anything to the contrary, to the maximum extent permitted by law:
      1. neither Party will be liable for Consequential Loss;
      2. each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or any of that Party’s personnel (including a Party’s Authorised Users), including any failure by that Party to mitigate its losses; and
      3. our aggregate liability for any Liability arising from or in connection with these Terms will be limited to the Fees paid by you in the 12 months immediately preceding the act, event or omission giving rise to the Liability (and where there has been less than 12 months of Fees paid, an amount equal to 12 months of Fees calculated on a pro rata basis having regard to the amount of Fees paid and the period of time).
    3. You indemnify us in relation to any Liability which arises as a result of your arrangements with Customers, including in relation to the Support Services.
    4. This clause will survive the termination or expiry of your Membership.
  3. Termination
    1. Cancella-on of Memberships: You may request to cancel your Membership at any time by notifying us via email, via ‘cancel my membership’ feature in your Account. Your cancella1on will take effect from the end of the current Billing Cycle.
    2. A Membership will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
      1. the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being no1fied of the breach by the Non-Defaul1ng Party; or
      2. the Defaulting Party is unable to pay its debts as they fall due.
    3. Should we suspect that you are in breach of these Terms, we may suspend your access to the platform while we investigate the suspected breach.
    4. Upon expiry or termination of your Membership:
      1. we will remove your access to the platform; and
      2. where we terminate your Membership as a result of your unrectified default, you also agree to pay us our reasonable addi1onal costs directly arising from such termina1on, including recovery fees.
    5. Where termination is due to our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.
    6. You acknowledge that Customer Fees paid to us up to the date of termination of your Membership are non-refundable.
    7. Termina1on of a Membership will not affect any rights or liabilities that a Party has accrued under these Terms.
    8. This clause will survive the termination or expiry of your Membership.
  4. Notice Regarding Apple
    1. To the extent that you are using or accessing our PlaAorm on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the PlaAorm and any content available on the PlaAorm.
    2. Apple has no obligation to furnish you with any maintenance and support services with respect to our platform.
    3. If our mobile application fails to conform to any applicable warranty, you may no1fy Apple and Apple will refund the purchase price of the mobile applica1on to you. To the maximum extent permiOed by applicable law, Apple will have no other warranty obliga1on whatsoever with respect to the mobile applica1on and any other claims, losses, liabili1es, damages, costs or expenses aOributable to any failure to conform to any warranty will be our responsibility.
    4. Apple is not responsible for addressing any claims by you or any third party rela1ng to our mobile applica1on or your use of our mobile applica1on, including but not limited to: (1) product liability claims; (2) any claim that our mobile applica1on fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protec1on or similar legisla1on.
    5. Apple is not responsible for the inves1ga1on, defence, seOlement and discharge of any third-party claim that our mobile applica1on infringes that third party’s intellectual property rights.
    6. You agree to comply with any applicable third-party terms when using our mobile applica1on.
    7. Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
    8. You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist suppor1ng" country; and (2) you are not listed on any U.S. Government list of prohibited or restricted par1es.
  1. General
    1. Assignment: Subject to the below clause, a Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
    2. Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
    3. Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the media1on will be shared equally between the Par1es. Nothing in this clause will operate to prevent a Party from seeking urgent injunc1ve or equitable relief from a court of appropriate jurisdic1on.
    4. Entire Terms: These Terms contains the en1re understanding between the Par1es and the Par1es agree that no representa1on or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersedes all previous discussions, communications, negotiations, understandings, representa1ons, warran1es, commitments and agreements, in respect of its subject maOer. Without limi1ng the previous sentence, the Parties agree to contract out of sections 9, 12A and 13 of the Fair Trading Act 1986, and that it is fair and reasonable that the Parties are bound by this clause.
    5. Force Majeure: Neither Party will be liable for any delay or failure to perform their respec1ve obliga1ons under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notifies the other party in writing about the Force Majeure Event and the extent to which it is unable to perform its obliga1ons and uses reasonable endeavours to minimize the duration and adverse consequences of the Force Majeure Event.
    6. Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
    7. Notices: Any notice given under these Terms must be in wri1ng addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
    8. Publicity: With your prior written consent, you agree that we may advertise or publicise the fact that you are a user of our platform, including on our website or in our promotional material.
    9. Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
    10. Third party sites: The platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Platform, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Platform (Affiliate Link) or for featuring certain products or services on the Platform. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Platform, or which (if any) third party links are Affiliate Links.
  2. Definitions
    1. Consequen-al Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms as the probable results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the Fee under these Terms will not constitute “Consequential Loss”.
    2. Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control.
    3. Intellectual Property means any and all existing and future rights throughout the world conferred by statute, common law, equity or any corresponding law in relation to any copyright, designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing, whether or not registered or registrable.
    4. Liability means any expense, cost, liability, loss, damage, claim, no1ce, entitlement, investigatioon, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
For any questions or notices, please contact us at:
‍
Unicorn Hatch Limited NZCN 8491168

Email: support@unicornhatch.com

Update: 23 July 2024
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